We accept the following payment methods:

• Credit/debit cards: Payment can be processed online during checkout.
• Purchase Orders (PO): Available for pre-approved institutions. First-time customers must complete a New Customer Form, which includes a credit rating check.
• Pro-forma invoice: Payment instructions will be provided upon request. Orders will be processed once payment is confirmed.

For large orders, bulk purchasing options and pricing are available. Contact your Account Manager or email orders@bit.bio for details on pricing, availability, and lead times.

All customers will receive a shipping confirmation email containing a tracking link. If you need any assistance whilst tracking your order, please contact us at orders@bit.bio.

Please refer to our Terms and Conditions and E-commerce Terms and Conditions.

• VAT: All prices displayed on the website do not include VAT. Customers in the UK must pay VAT unless a valid exemption certificate is provided.
• Tax exemption: Customers must submit the necessary documentation at the time of purchase for VAT exemption.

Below are answers to common questions about placing and managing orders. We regularly update this list with new queries.  If your question is not covered here, please contact us at orders@bit.bio for assistance.

Q: Do I need to register on bit.bio to place an order online?
A: Yes, registration is required. You can register at bit.bio/registration.

Q: How do I register?
A: Visit bit.bio/registration and complete the sign-up form. We aim to review your account application and respond within 1 business day. If we have any questions regarding your application, we will contact you directly by email.
Once your registration is approved, you can simply log in anytime to place your order and/or manage previous orders.

Q: If I am registered, can I place an order immediately? 
A: Once your account is approved, you can place your order immediately.

Q: What is the lead time for my order?
A: Orders typically arrive within 1-5 business days, depending on the location.

Q: How do I apply my discount code?
A: Please refer to the Online Orders guide here for complete details on how to include your discount code.

Q: How can I get a quotation?
A: If you require a quotation before placing your PO, please contact us directly at orders@bit.bio or your Account Manager.

Q: Do you offer discounts for academic institutions?
A: Please visit our academic hub for special pricing and other initiatives. For a quotation, please contact us at orders@bit.bio.

Q: Are there any restrictions on receiving orders in the United States (US)?
A: There are no restrictions on receiving our products within the US. bit.bio stock is stored in a US-based storage facility,  ensuring fast delivery with minimal restrictions.

Q: Can you assist me if my order requires an import license?
A: Customers are responsible for acquiring the necessary import licenses for their territory. However, we can connect you with a specialised agent to assist with the process.

Q: Can I place an order before obtaining the required imported licenses?
A: Yes, but please note that your order will be held until the required licenses are obtained.

Q: Are there any additional taxes or fees?
A: Import duties and taxes may apply depending on your country’s import regulations.

Q: How are the orders shipped?
A:  Orders are shipped via FedEx with dry ice. For further details on shipping, please click here.